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Tier 1 NOC Technician

Atruent – Remote

Tier 1 NOC Technician - Night Shift (10:30PM - 7:30AM EST)

Atruent – Remote

Job Description

IMPORTANT: Candidates residing in Hawaii or Alaska preferred due to time zone differences with Maryland.

 

We are seeking a proactive and detail-oriented Tier 1 NOC (Network Operations Center) Technician to join our night shift team, working from 10:30 PM to 7:30 AM EST. In this vital role, you will serve as the first line of support for our IT infrastructure, ensuring network stability, security, and performance around the clock. Your energetic approach will help maintain seamless connectivity for our clients and internal teams, troubleshooting issues swiftly and efficiently. If you thrive in a dynamic environment and possess a passion for technology support, this is your opportunity to make a meaningful impact in a fast-paced setting. The ideal candidate must have prior experience working in a Managed Service Provider (MSP) environment and be proficient with core MSP tools used for monitoring, management, reporting, and support operations.

Key Responsibilities:

  • Monitor client systems, networks, backups, and infrastructure using MSP monitoring tools (e.g., Datto RMM, Auvik, Liongard.).
  • Respond to alerts, investigate incidents, and take corrective actions or escalate based on SLA and severity.
  • Perform daily system health checks, backup verification, and generate operational reports.
  • Manage and resolve service tickets through PSA systems (e.g., Autotask.).
  • Apply patches, updates, and routine maintenance tasks on servers, workstations, and network equipment.
  • Communicate effectively with clients and internal teams regarding issue status and resolution updates.
  • Document actions taken, maintain accurate logs, and follow standard operating procedures.

Required Qualifications:

  • 2+ years of experience in an MSP environment (NOC or Service Desk preferred).
  • Strong understanding of MSP tools such as:
  • RMM Platforms: Datto RMM, ConnectWise Automate, Kaseya, N-able, NinjaOne, etc.
  • PSA Platforms: Autotask, ConnectWise Manage, etc.
  • Monitoring Systems, Backup Solutions (Datto, Veeam, Acronis, etc.).
  • Familiarity with ticketing workflows, escalation processes, and SLA-based support.
  • Solid knowledge of Windows Server/Workstation, Active Directory, DHCP/DNS, Microsoft 365, and basic networking (VPN, firewalls, switches).
  • Ability to troubleshoot independently and work with minimal supervision during night shifts.

Preferred Skills:

  • Experience with scripting/automation (PowerShell, Bash, or Python).
  • Knowledge of cybersecurity tools (EDR, MDR, SIEM platforms).
  • Certifications such as CompTIA Network+/Security+, Microsoft, or equivalent are a plus.

Shift Details:

  • Shift Time: 10:30 PM – 7:30 AM EST
  • Schedule: Monday to Friday (adjust if weekends or rotating shifts apply)
  • 1-hour break included (subject to Tier 1 support requirements)
Why Join Us?
  • Opportunity to work with cutting-edge MSP technologies
  • Supportive and collaborative technical team
  • Growth, training, and certification opportunities
  • Competitive salary and benefits package
  • Be P.A.R.T. (Passion, Accountability, Respect and Trust) of something big!

Apply Now

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“ABH has been working with Atruent for the last 2+ years. Every person within the company strives for excellence and provides exceptional service to their clients. The CEO builds individual relationships and sets the tone for a friendly organizational culture and climate. Every phone call, meeting, or interaction with any of their staff leads to satisfaction and fondness for their attitude, expertise, and competence. I would recommend Aida and her team to up-and-coming or established companies. No job is too small or too big for this company.”
Vera Kurdian LCSW_C, CEO, Program Director, Advanced Behavioral Health, Inc.

Atruent's Value Proposition

VALUE PROPOSITION FOR

Relevancy

Protecting your patient's information is what you care about the most besides simply caring for your patient. Optimizing your IT Infrastructure while staying HIPAA compliant is critical, which is why you need the right Technology Partner to give you peace of mind.

quantified value

  • We optimize your network infrastructure to guarantee up time when you need it the most.
  • We will guide you through HIPAA compliance journey every step of the way
  • We make sure that all equipment, hardware and software alike is working at an optimal level to ensure efficiency

Unique differentiation

Unlike other MSPs, we are uniquely positioned to help you maintain Compliance through our Compliance As A Service (CaaS) Division.

Our Partners

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