Tier 1 Help Desk Technician

Atruent – Millersville, MD

Tier 1 Help Desk Technician

Atruent – Millersville, MD

Job Description
Basic Function/Responsibilities:

• Handle Tier 1 help desk escalations through tickets or phone or onsite on clients premises
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
• Oversees day to day operations of the business
• Makes first tier decisions when issues arise
• Produce internal and end user standard operating procedures
• Must be willing to participate on the on-call schedule and work after regular scheduled hours when needed.
• Excellent Phone and Email Etiquette.
• Any and all duties, tasks and work assignments as designated by immediate supervisor or CEO.

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Do you have unrestricted authorization to work in the United States?*(Required)
Will you now or at a future date require a visa sponsorship to work in the United States?*
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Accepted file types: pdf, doc, docx, txt, Max. file size: 50 MB.
(.pdf, .doc, .docx, txt)
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“ABH has been working with Atruent for the last 2+ years. Every person within the company strives for excellence and provides exceptional service to their clients. The CEO builds individual relationships and sets the tone for a friendly organizational culture and climate. Every phone call, meeting, or interaction with any of their staff leads to satisfaction and fondness for their attitude, expertise, and competence. I would recommend Aida and her team to up-and-coming or established companies. No job is too small or too big for this company.”
Vera Kurdian LCSW_C, CEO, Program Director, Advanced Behavioral Health, Inc.

Atruent's Value Proposition



Protecting your patient's information is what you care about the most besides simply caring for your patient. Optimizing your IT Infrastructure while staying HIPAA compliant is critical, which is why you need the right Technology Partner to give you peace of mind.

quantified value

  • We optimize your network infrastructure to guarantee up time when you need it the most.
  • We will guide you through HIPAA compliance journey every step of the way
  • We make sure that all equipment, hardware and software alike is working at an optimal level to ensure efficiency

Unique differentiation

Unlike other MSPs, we are uniquely positioned to help you maintain Compliance through our Compliance As A Service (CaaS) Division.